Reference

Terms That Cover Your Account on 4k xx

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out what applies to your use of 4k xx.

Account eligibility rulesWallet and payment conditionsJurisdiction-dependent accessAccount security obligationsHow to raise a dispute
4k xx Terms That Cover Your Account on 4k xx
RAISE A QUERY

Contact Us About These Terms

If any part of these terms is unclear, or you need to dispute a transaction processed through bKash, Nagad, or Rocket, our support team handles account and policy queries directly. Reach us through the channels below — give your registered account ID so we can locate your record without delay.

Live Chat Available through the 4k xx site and mobile browser. Quote your account ID and the specific term or transaction you are querying for a faster response.
Email Support Send your query to our support address with your registered mobile number and a clear description of the issue. We respond to policy and account questions in writing.
Help Centre Our help centre covers account setup, wallet linking for bKash and Nagad, and common questions about these terms. Check it before raising a ticket to save time.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data is stored with encryption in transit and at rest. We retain your registration details and transaction history for as long as your account is open and for the period required after closure under applicable record-keeping rules. We do not sell your personal data to third parties. Cookie use on 4k xx is limited to session management and site performance — you can adjust cookie preferences through your browser settings. If you want to request a copy of your data, correct inaccurate details, or ask about account closure, contact support with your registered account ID and the specific request in writing.

Data Storage Account details and transaction records, including bKash and Nagad wallet activity, are encrypted and stored in line with applicable data protection requirements for your region.
Cookie Policy We use session and performance cookies only. No advertising or cross-site tracking cookies are set. Adjust your preference in browser settings at any time without affecting account access.
Data Requests Submit a written request via email support to access, correct, or delete your personal data. Include your account ID and the action you need — we process requests within the timeframe required by applicable rules.
Account Closure Closing your account does not erase transaction history immediately — records are held for the retention period required under applicable rules, after which they are deleted from active systems.

Questions About These Terms

Real questions about what these terms mean for your account — answered directly.

These terms apply to anyone who creates and uses a 4k xx account. Eligibility depends on your local law and the region you are accessing from — you are responsible for confirming that use is lawful in your location.

We can update these terms when our services or applicable rules change. We notify you through your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

If we detect account activity from a region where access is not permitted, we may suspend the account pending review. We will contact you through your registered details to explain the next step.

Yes. Deposits and withdrawals processed through bKash, Nagad, or Rocket fall under these terms as well as the individual wallet provider's own conditions. Both sets of rules apply to each transaction.

Raise a dispute through live chat or email support with your account ID, the date of the transaction or round, and a short description of the issue. We log every query and respond with a reference number.

We retain your data for the period required under applicable record-keeping rules after account closure. Once that period ends, your personal data is removed from active systems. Request the specific timeframe from support in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.