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Our Terms, Your Rights — What You Need to Know

4k xx operates under a clear set of legal terms that govern your account, your deposits via bKash, Nagad, or Rocket, and how we handle your data.

Account TermsPrivacy & DataJurisdiction NoticePayment ConditionsEligibility Rules
4k xx Our Terms, Your Rights — What You Need to Know
DATA AND ACCOUNT TRUST

How We Handle Your Data and Account Security

We take a straightforward approach to data: collect what is needed to run your account, protect it with standard encryption, and do not sell it to third parties. Here is how each area works in practice.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use cookies to keep your session active across devices — so switching from your phone to a browser does not log you out mid-session. You can manage cookie preferences from your account settings page.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you did not request, change your password immediately and contact support. Do not share your OTP with anyone, including support staff.

Data Change Requests

To update personal details or request deletion of your data, contact support in writing with your account ID and the specific change needed. We process verified requests within a reasonable timeframe under applicable rules.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

If you have a question about these terms, your account status, or how a specific policy applies to your situation, our support team handles legal and policy queries directly. Reach out through any of the channels below and reference your account ID for a faster response.

Live Chat Open the chat window from your account dashboard. Policy and account queries are handled during support hours — reference your registered mobile number for faster routing.
Email Support Send your legal or policy question to our support address. Include your account ID and the specific term or clause you are asking about so we can respond accurately.
Help Centre Our help centre covers common policy questions including account eligibility, data requests, and payment dispute steps. Check there first before raising a ticket.

Common Legal and Policy Questions

Eligibility depends on your local law and whether you are in a supported region. You must meet the legal age requirement in your jurisdiction. We verify this during the account review process.

The governing law is stated in the full terms document available in your account portal. Where local law conflicts with our terms, local law takes precedence for users in that jurisdiction.

Contact support with your account ID and a written request. We will confirm your identity and provide a summary of the data we hold on your account within a reasonable timeframe.

Yes. Submit a written closure and deletion request through support. We will process it after verifying your identity. Some data may be retained as required by applicable rules even after closure.

Raise a dispute through support with your bKash transaction reference and the amount in question. We cross-check against our payment records and respond with a resolution or next steps.

We update these terms when needed and post the revised version on this page. Continuing to use your account after an update means you accept the new terms. Check this page periodically for changes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.